At Bonny Selects, your satisfaction matters. Because every situation is different, we review all return and refund requests on a case-by-case basis. We encourage you to reach out to us directly if you are not satisfied with your purchase.
How to Request a Return or Refund
If you have an issue with your order, please contact us via WhatsApp as soon as possible after receiving your item. To help us resolve things quickly, please provide:
- Your name and order details
- A clear description of the problem
- Photos of the item if it appears damaged or incorrect
What We Consider
When reviewing a return or refund request, we take the following into account:
- Whether the item received differs significantly from what was ordered
- Whether the item arrived damaged or defective
- How quickly the issue was reported after delivery
- The condition of the item at the time of the complaint
Possible Resolutions
Depending on the circumstances, we may offer:
- Exchange for another item of equal value
- Store credit for a future purchase
- Partial or full refund at our discretion
Items Not Eligible for Returns
The following situations may not qualify for a return or refund:
- Items that have been worn, washed, or altered after delivery
- Complaints raised significantly after the delivery date without valid reason
- Items that match the description and photos shown at the time of purchase
Pay on Delivery Advantage
Since all orders are pay on delivery, you have the opportunity to inspect your item before making payment. We strongly encourage you to check your order at the point of delivery. If there is an issue, please raise it immediately before accepting the item.
💡 Always inspect your item before paying. This is your best protection as a buyer.
Contact Us
For all return and refund inquiries, reach us via WhatsApp or visit bonnyselect.store. We are committed to resolving all issues fairly and promptly.